State Farm® Insurance Agent Jim Rollo
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
noah digtial
May 10, 2025
2
out of
5
rating by noah digtial
"I’ve been with State Farm for many years, maintaining a clean record with no accidents or tickets, and I always pay my bill on time. I was told that if I’m ever at fault in an accident, it would take 10 years to regain my current discount. While everyone at this agency is kind and professional, the experience feels very impersonal. Despite being a good driver and loyal customer, my bill has increased by about 10% every six months over the past three years. Each time, I receive a computer-generated notice in the mail with no personal explanation, just a generic response that “it’s going up for everyone.” Jim seems like a nice person, but in all my years here, I’ve never seen any meaningful effort to advocate for keeping more money in the pockets of safe driving, good and loyal customers. For a company whose slogan is “Like a good neighbor,” this feels more like dealing with a distant corporation than a neighbor who is looking out for you. Updated review: I appreciate the detailed response to my original review and the time taken to explain the rate increase process and available discounts. While the information is helpful, I want to clarify that my main concern was less of a lack of understanding of why rates are going up, but rather the overall experience of feeling like just a number despite many years of loyalty, safe driving, and on-time payments. I also could not help but notice that although the response is signed by Jim, it seems likely written by someone else or adapted from a standard template. That reinforces the feeling that even when concerns are raised, the response is more procedural than personal. I understand that State Farm, like other insurers, has to balance rising costs and risk, and that rate increases are often part of that. Still, it is worth mentioning that while rate hikes are presented as necessary, they are business decisions approved at the company’s request. For loyal customers with no claims, it can feel frustrating to pay more each year without seeing added value or personalized recognition in return. To be fair, your team has always been professional and courteous. However, I do hope to see more of the “good neighbor” spirit in action through meaningful loyalty rewards, stronger advocacy for long-time customers, and more authentic, personalized engagement. Thank you again for the response."
We responded:
"Dear “Noah Digital”. Thank you for taking time to share your comments about our team and your frustrations with increasing auto insurance rates. While our records do not reflect your name as a policyholder in our agency, we will do our best to respond. There are 3, 6 and 10 year accident free discounts with State Farm. If you have been insured with State Farm more than 10 years with no accidents, you may be earning a 10 year accident free discount. It’s not possible for me to know exactly since your name is not in our records. It’s is true that auto insurance rates have increased for all of us over the past several years, primarily due to inflation. The cost of parts and labor to repair vehicles has increased. Insurance companies in NYS must apply to the NYS Dept of Financial Services to request any rate increases and NYS DFS decides if the rate request is valid. All rates are controlled by NYS DFS. It is nice to hear you say our staff is courteous and professional. Your observation that all auto insurance renewals are computer generated is correct, and will likely continue to be the case. There are several ways our policyholders can take advantage of additional discounts. State Farm has a Drive Safe and Save Program which will reduce your premiums. There is also a NYS Defensive Driving Discount. We are happy to review these discounts with you. Thank you again for your comments and your loyalty. Sincerely, Jim Rollo "
Sa Moe Hogan
October 7, 2024
5
out of
5
rating by Sa Moe Hogan
"I moved my home and auto insurance over to State Farm a few weeks ago and the experience has literally been enjoyable and a breeze. Toni is phenomenal and will go above and beyond to assist in any way that she’s able! Thank you, Jim Rollo and Toni! I’m telling everyone I know! Go to State Farm with Jim Rollo!!! 🙌🏼🙌🏼🙌🏼💜"
We responded:
"Dear Sa Moe: Thank you for your 5-star review, we truly appreciate it! We're thrilled to hear that Toni provided you with exceptional service while setting up your insurance. At Jim Rollo State Farm Insurance, we strive to make the process as easy and stress-free as possible for our customers. Toni's experience and professionalism with home insurance, auto insurance and life insurance are second to none. We're delighted to have helped make your insurance experience simple. For all your insurance needs, we highly recommend reaching out to Toni. Thank you again for choosing Jim Rollo State Farm Insurance as your trusted insurance provider! Sincerely, Jim Rollo #Binghamton #BroomeCounty #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance"
Daniel O'Brien
September 27, 2024
5
out of
5
rating by Daniel O'Brien
"Service was extremely convenient and concise. I work a tight schedule at work and they made it very easy to get my insurance switched over effortlessly. Thank you!"
We responded:
"Daniel. Thank you for writing a review to share your experience working with our team. We appreciate your business and look forward to serving your insurance needs for many years to come. Sincerely. Jim Rollo"
Anna Anna
September 20, 2024
5
out of
5
rating by Anna Anna
"Very, very happy with Jim Rollo's office. We got a really high quote for homeowners insurance from another company so our realtor suggested we call these guys. We worked with Justin and not only did we get a much better quote, the service was amazing. He was super quick and easy to work with. I highly recommend this office!"
We responded:
"Anna. Thank you for the amazing review! We're thrilled to hear that Justin provided you with a great experience while setting up your homeowner insurance. At Jim Rollo State Farm Insurance, our priority is to ensure that our customers receive the best possible coverage tailored to their unique circumstances. We're glad Justin was patient and took the time to explain all the details of your coverage. We're proud to have Justin as part of our team. Thank you for your kind words and for choosing us as your insurance provider. We look forward to continuing to serve you in the future. Jim Rollo State Farm Insurance #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Loren
August 27, 2024
5
out of
5
rating by Loren
"My family has been using Tony for longer than I can remember, and once I turned 16 I have been using Tony for all of my insurance needs at Jim Rollo's State Farm Agency, and here we are 20 years later. Whether it's home owners insurance or auto insurance she has been there through everything. You will never be met with anything but professionalism, kindness, experience, and excellent customer service every time. I'm very lucky to have such a great agent, especially when the world of insurance can be a very hard field to navigate. Thank you Tony for always being there for my family and myself! Loren"
We responded:
"Loren: Thank you so much for your 5-star review! We are thrilled to hear about your positive experience with Toni at Jim Rollo State Farm Insurance. As a trusted provider of car insurance, home insurance and life insurance, we take pride in offering excellent coverage at competitive rates. Toni's commitment to delivering exceptional service and efficient communication sets us apart from other insurance companies. We are glad to have earned your business and look forward to continuing to meet your insurance needs. If you ever require assistance with your car insurance, home insurance, life insurance, or any other insurance-related matter, please don't hesitate to reach out. We appreciate your support and value you as a customer. Jim Rollo State Farm Insurance #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Badr Elhamraoui
July 18, 2024
5
out of
5
rating by Badr Elhamraoui
"Justin Sisenstein from Jim Rollo's office is the most accomodating and helpful agent I have ever worked with. I highly recommend this office and couldn't ask for better. A+"
We responded:
"Dear Badr. Thank you so much for your kind words and for choosing Jim Rollo State Farm Insurance for your insurance needs! We are thrilled to hear that Justin provided you with excellent service. We pride ourselves on being personable and professional in assisting our valued customers like you. At Jim Rollo State Farm Insurance, we understand the importance of protecting you and your family. That's why we offer a range of coverage options and policies, including car insurance and life insurance, to ensure that you have the right protection in place. We appreciate your recommendation and are grateful for the opportunity to serve you. If you have any further questions or need assistance with any other insurance needs, please don't hesitate to reach out. Thank you again for your feedback and for choosing Jim Rollo State Farm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Angel Gates
June 24, 2024
5
out of
5
rating by Angel Gates
"I previously had State Farm for a very long time. It got to be too expensive for me so I did find somewhere cheaper. If I did go back to State Farm. It would NOT be because of Jim Rollo. There’s a woman by the name of Toni that works in the Endwell one. She is a very wonderful human being. She helped me through so much whenever I had any kind of issue."
We responded:
"Angel. Thank you for writing a review about your experience working with Toni. We agree with you, Toni does an amazing job. We are grateful for your business! Thanks for choosing Jim Rollo State Farm. Hope we can win you back in the future. Toni would be delighted to help you. Sincerely. Jim Rollo"
James Head
May 30, 2024
4
out of
5
rating by James Head
"Justin was kind and knowledgeable. Virtual call was a little tricky to work with and was a bit more confusing than in person. We had some technical (camera, screen) difficulties that may have been the system or something else. Overall, the service and insurance has been good, and all the people I've worked with have been kind and helpful and not pushy, just trying to teach."
We responded:
"James. Thank you for writing about your experience working with Justin. We are grateful for your business! Jim Rollo "
stephen lyons
May 22, 2024
5
out of
5
rating by stephen lyons
"Got insurance from Jim Roll’s agency for a real estate closing. The transaction was remote and was handled smoothly and professionally with no issues. The agency took care of all the bank requirements and communication so there was no need for me to followup. Was an easy and thorough process that was stress free. Would have no hesitation recommending Jim Rollo’s insurance agency."
We responded:
"Stephen. Thank you for choosing our agency to provide your home insurance. We are grateful for the opportunity to serve you. We wish you many years of happiness in your new home. Sincerely, Jim Rollo "
Sharlene Campfield
May 9, 2024
5
out of
5
rating by Sharlene Campfield
"Two thumbs up for the team at Jim Rollo State Farm, they are kind and courteous and will help you choose the right kind of insurance that you need for whatever it is that you need to insure."
We responded:
"Dear Sharlene. Thank you for sharing your experience working with our team. We are honored to serve you. Sincerely. Jim Rollo"
